SHIPPING AND RETURN POLICY
All orders are processed within 12 to 24 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping to orders over $40 (on physical orders only, doesn't not include price of events)
We do not offer international shipping at the moment. Our deliveries are restricted to Canada only
How do I check the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order
If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Additionally, you can track the status of your order from your "order history" section on your account page on the website
Shipping to P.O. boxes
We do not ship any parcel to P.O. boxes.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned such as Gift Cards or Customized product by pictures
To complete your return, we require a receipt or proof of purchase, order number, full name and email address.
If your local postal service requests additional funds for import, duty or VAT fees above and beyond what we have previously paid through our shipping provider these are at the expense of each customer.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition, proof of purchase, full name and email address.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org
Refunds & Exchange
We do not offer cash refunds to any items bought on the website
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item